CXM FOR HOSPITALITY
An exceptional customer experience is premium in the hospitality industry. Find out how you can craft a one-of-a-kind customer experience at your resort, hotel, or restaurant with customer experience management solutions.

Collect, analyze, and use customer feedback and data to create an experience that will have them returning again and again.
We understand the value of customer feedback in the hospitality industry. This key data plays an important role in how you craft your customer experience and boostCX provides the tools you need to succeed.
- Connect and stay connected with your resort, hotel, or restaurant customers
- Engage with customers across all channels and platforms — SMS, email, phone, and in-app channels
- Multilingual support helps you engage any and all customers
- Use AI-generated scorecards to discover customer pain points and make improvements


Connect and stay connected with your resort, hotel, or restaurant customers.
boostCX provides live agent support, conversational AI and chatbot technology, and automated workflows to help you engage with your customers on any platform or channel.
- Provide personalized and positive customer service with back-office support
- Proactively identify and address customer concerns by using innovative solutions to monitor negative customer feedback on multiple channels
- Offer live and virtual agent support for seamless customer interactions at every touchpoint
Increase visibility for your resort, hotel, or restaurant on social media and improve online customer relationships.
Leverage boostCX solutions to engage with customers on social media platforms when and where they are most active. Monitor feedback, engage with customers and build customer relationships on social media.
- Collect and respond to social media reviews and comments on multiple social media and review platforms
- Engage with at-risk customers on social media to improve your brand’s reputation and loyalty
- Setup social media alerts to monitor social media for negative sentiment and take proactive action

Understand Your CX Maturity Level
How mature is your customer experience strategy? Find out with a FREE, personalized CX Health Check.
The boostCX Health Check can help you understand where you're at, and where you need to be. Complete the assessment to:
Evaluate your current customer experience operations
Get personalized, tactical advice on areas of improvement
Receive a CX Maturity Model score
Scale your CX operations for success

How do you know if you're getting the most value from your customer experience management strategies?
Download this free eBook to learn about how to make data-driven decisions by tracking key performance indicators (KPIs) across your customer experience initiatives.
Download to learn about:
Which key performance indicators (KPIs) are critical to measure for the success of your customer experience initiatives
The best approached to identifying strengths and weaknesses in your customer service strategies
How to make data-driven decisions to implement immediate improvements across your business
