Get a Free CX Maturity Health Check Assessment

How mature is your customer experience strategy? Find out with a free, personalized CX Health Check.

CXM FOR ECOMMERCE

Build loyalty with customers with a great customer experience

Build stronger long-term relationships with online shoppers by creating an incredible online shopping experience with your eCommerce business.

customer experience management

Gather online customer feedback, analyze customer sentiments, and implement the feedback in new data-driven strategies that improve the customer experience and drive success in the eCommerce market

The key to an exceptional customer experience in eCommerce is customer feedback and valuable customer data. boostCX provides tools and solutions to help eCommerce businesses collect, analyze, and implement customer feedback in new strategies.

  • An innovative survey builder tool provides the capability to create interactive surveys that will collect feedback
  • Use targeted surveys via SMS, email, phone, and apps to collect customer feedback
  • Multilingual support for customer surveys increases engagement for all customers
  • Implement AI-generated scorecards to gain information on the customer experience and make changes
Engagement Services

Increase engagement and stay connected with eCommerce customers at every step of the customer experience

boostCX solutions include live agent support, conversational AI, chatbots, and automated workflows to help eCommerce businesses engage with online customers where they are most active.

  • Personalize, positive, and proactive support is available to eCommerce customers with back-office support
  • Monitor negative customer reviews, feedback, and complaints on multiple channels with innovative online tools
  • Live and virtual customer support agents are available to improve the customer experience for eCommerce businesses
social reputation management

Make your eCommerce business more visible on social media and build stronger customer relationships

Engage with eCommerce customers on social media platforms, monitor customer feedback, respond to customer feedback, and build customer relationships on social media where customers are most active.

  • boostCX technology improves your ability to collect and analyze social media reviews on a variety of social media platforms
  • Engage with at-risk customers where they are most active on social media and quickly address issues
  • Social media alerts for negative reviews, customer keywords, and customer sentiment  increase your ability to respond quickly
CX Maturity Assessment

Understand Your CX Maturity Level

How mature is your customer experience strategy? Find out with a FREE, personalized CX Health Check.

The boostCX Health Check can help you understand where you're at, and where you need to be. Complete the assessment to:

Evaluate your current customer experience operations

Get personalized, tactical advice on areas of improvement

Receive a CX Maturity Model score

Scale your CX operations for success

FREE eBOOK

How do you know if you're getting the most value from your customer experience management strategies?

Download this free eBook to learn about how to make data-driven decisions by tracking key performance indicators (KPIs) across your customer experience initiatives.

Download to learn about:

Which key performance indicators (KPIs) are critical to measure for the success of your customer experience initiatives

The best approached to identifying strengths and weaknesses in your customer service strategies

How to make data-driven decisions to implement immediate improvements across your business

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