Get a Free CX Maturity Health Check Assessment

How mature is your customer experience strategy? Find out with a free, personalized CX Health Check.

CXM FOR RETAIL

Retail Reimagined: Customer Experience Management for the Modern Retail Business

Elevate the shopping journey and build lasting customer relationships at your retail business with innovative solutions provided by boostCX.

customer experience management

Collect, analyze, and take action based on valuable customer feedback at every step of the retail customer journey

boostCX provides your retail business with the tools it needs to collect valuable customer feedback and data, providing insight into the customer experience at every touchpoint.

  • Design and deploy surveys with an easy-to-use boostCX survey builder tool
  • Gather feedback across all channels, including phone, SMS, email, in-app, and in-store kiosks
  • Engage your diverse customer base with multilingual surveys for an inclusive experience
  • Get automated AI-generated scorecards and recommended actions to optimize your strategy
Engagement Services

Stay connected with your customers at every step of their retail journey

boostCX provides easy and convenient access to live agent support, conversational AI engagement services, and chatbots that help you better engage with your customers via a variety of channels and platforms.

  • Empower your employees and equip your team with the tools and information they need to deliver personalized service
  • Track and manage customer feedback across all channels
  • Always-on support with live agents and AI-powered virtual assistants that provide prompt assistance whenever and wherever customers need it
social reputation management

Elevate your online presence and build a strong brand reputation across social media

boostCX empowers retail businesses to engage with shoppers where they're most active, increasing visibility and enabling proactive responses to online feedback.

  • Capture social media reviews and comments across all major platforms and review sites
  • Proactively engage with customers who express negative sentiment to resolve issues
  • Set up real-time alerts for negative reviews, specific keywords, or trending topics to address issues quickly
CX Maturity Assessment

Understand Your CX Maturity Level

How mature is your customer experience strategy? Find out with a FREE, personalized CX Health Check.

The boostCX Health Check can help you understand where you're at, and where you need to be. Complete the assessment to:

Evaluate your current customer experience operations

Get personalized, tactical advice on areas of improvement

Receive a CX Maturity Model score

Scale your CX operations for success

FREE eBOOK

Measure Up: Mastering Customer Experience KPIs in the Retail Industry

How do you know if you're getting the most value from your customer experience management strategies?

Download this free eBook to learn about how to make data-driven decisions by tracking key performance indicators (KPIs) across your customer experience initiatives.

Download to learn about:

Which key performance indicators (KPIs) are critical to measure for the success of your customer experience initiatives

The best approached to identifying strengths and weaknesses in your customer service strategies

How to make data-driven decisions to implement immediate improvements across your business

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Thank you! You're on your way to delivering a better customer experience.
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