CXM FOR RETAIL
Elevate the shopping journey and build lasting customer relationships at your retail business with innovative solutions provided by boostCX.

Collect, analyze, and take action based on valuable customer feedback at every step of the retail customer journey
boostCX provides your retail business with the tools it needs to collect valuable customer feedback and data, providing insight into the customer experience at every touchpoint.
- Design and deploy surveys with an easy-to-use boostCX survey builder tool
- Gather feedback across all channels, including phone, SMS, email, in-app, and in-store kiosks
- Engage your diverse customer base with multilingual surveys for an inclusive experience
- Get automated AI-generated scorecards and recommended actions to optimize your strategy


Stay connected with your customers at every step of their retail journey
boostCX provides easy and convenient access to live agent support, conversational AI engagement services, and chatbots that help you better engage with your customers via a variety of channels and platforms.
- Empower your employees and equip your team with the tools and information they need to deliver personalized service
- Track and manage customer feedback across all channels
- Always-on support with live agents and AI-powered virtual assistants that provide prompt assistance whenever and wherever customers need it
Elevate your online presence and build a strong brand reputation across social media
boostCX empowers retail businesses to engage with shoppers where they're most active, increasing visibility and enabling proactive responses to online feedback.
- Capture social media reviews and comments across all major platforms and review sites
- Proactively engage with customers who express negative sentiment to resolve issues
- Set up real-time alerts for negative reviews, specific keywords, or trending topics to address issues quickly

Understand Your CX Maturity Level
How mature is your customer experience strategy? Find out with a FREE, personalized CX Health Check.
The boostCX Health Check can help you understand where you're at, and where you need to be. Complete the assessment to:
Evaluate your current customer experience operations
Get personalized, tactical advice on areas of improvement
Receive a CX Maturity Model score
Scale your CX operations for success

Measure Up: Mastering Customer Experience KPIs in the Retail Industry
How do you know if you're getting the most value from your customer experience management strategies?
Download this free eBook to learn about how to make data-driven decisions by tracking key performance indicators (KPIs) across your customer experience initiatives.
Download to learn about:
Which key performance indicators (KPIs) are critical to measure for the success of your customer experience initiatives
The best approached to identifying strengths and weaknesses in your customer service strategies
How to make data-driven decisions to implement immediate improvements across your business
