Artificial Intelligence (AI) and its many applications are at the top of everyone’s mind when it comes to how technology is implemented in many industries - including the healthcare industry. When hospitals, clinics, pharmacies, and healthcare officials examine the patient journey and patient experience, they may have questions about how AI will impact the patient experience in healthcare and how it can help improve the relationships with patients. boostCX may have some answers.
What Are the Uses and Benefits of AI in Healthcare?
A positive patient experience is key to success in healthcare and has a direct influence on patient satisfaction, adherence to treatment plans, and even clinical outcomes. Many statistics show that hospitals with better patient experience scores have lower readmission rates and better financial performance. In addition, an estimated 70% of patients expect personalized care, and a poor and impersonal experience can lead to patients switching providers. AI provides a variety of ways to enhance this crucial aspect of patient care, from providing quick and measured support to streamlining complex processes that allow healthcare professionals to focus more on patient care, which ultimately leads to satisfied patients.
Provides Immediate and 24/7 Support
AI-powered chatbots are being adopted by more and more healthcare providers in an effort to offer immediate and around-the-clock support. These virtual assistants can answer many basic and frequently asked questions, provide basic information about symptoms, guide patients through administrative processes, and even provide access to mental health support. This immediate access to information and assistance reduces stress for patients and ensures they feel supported no matter what time of day it is.
Patient Engagement on Multiple Platforms
AI facilitates patient engagement across multiple digital platforms, making healthcare more accessible and convenient. With personalized recommendations, reminders, and educational content delivered via apps, portals, and other devices, AI helps keep patients actively involved in their own healthcare. This multi-platform approach caters to many different patient preferences and promotes proactive health management.
Improves Ability for Healthcare Professionals to Serve Patients
A key impact of AI is its ability to streamline workflows and automate mundane day-to-day paperwork and tasks for healthcare professionals. By making administrative tasks like data entry, recordkeeping, and authorizations simpler, AI frees up clinicians to focus on what matters most - providing direct patient care. This increases efficiency and also allows for more personalized and compassionate interactions with patients, which translates to a better experience for both patients and providers.
Reduces Costs for Healthcare Providers
A benefit that is not always visible to the patient is AI's ability to reduce operational costs for healthcare providers, which benefits the patient experience in the end. By optimizing resource allocation, preventing readmissions via predictive analytics, and automating tedious manual processes, providers can invest more time, effort, and capital into direct patient care, facilities, and new medical technologies. This can be a factor that contributes to more affordable care and a higher quality of service.
Automates Patient Billing and Scheduling
Navigating healthcare billing and scheduling can be a primary source of frustration for patients. AI can automate and simplify these processes with intelligent scheduling systems that find optimal appointment times to transparent billing platforms that explain costs. This automation can help reduce errors, minimize wait times, and provide patients with a smoother, less stressful experience.
READ MORE: New Customer Experience Management Trends for 2026
The impact of AI on the patient experience in healthcare is profound and continues to transform how healthcare providers operate. By employing innovative AI solutions, healthcare providers can offer more personalized, accessible, and efficient care, which leads to higher patient satisfaction and improved health outcomes.
Want to see how boostCX's customer experience management platform can help? Contact boostCX today for a demo!
