Measure Up: Mastering Customer Experience KPIs in the Retail Industry
How do you know if you're getting the most value from your customer experience management strategies?
This eBook breaks down the most important customer experience KPIs in retail, showing how metrics like NPS, CSAT, customer effort, and conversion rate help retailers understand shopper behavior, remove friction, and drive loyalty and long-term revenue growth.
Download to learn about:
Which customer experience KPIs matter most in retail and how satisfaction, effort, retention, and conversion impact sales and loyalty.
How to use NPS and CSAT feedback to uncover pain points and turn customer sentiment into actionable experience improvements.
How customer effort and conversion metrics reveal friction in the shopping journey and guide optimization across online and in-store experiences.
