Insuring Success: A Guide to Customer Experience KPIs in the Insurance Industry
How do you know if you're getting the most value from your customer experience management strategies?
This eBook explores the most important customer experience KPIs in the insurance industry, showing how metrics like NPS, CSAT, effort, retention, and resolution time help insurers build trust, improve claims experiences, and drive long-term policyholder loyalty.
Download to learn about:
Which customer experience KPIs matter most for insurers and how they reveal trust, satisfaction, loyalty, and long-term profitability.
How NPS, CSAT, and CES expose friction across quotes, policies, and claims so insurers can streamline processes and improve policyholder experiences.
How retention, resolution time, and lifetime value metrics help insurance providers optimize claims handling, reduce churn, and strengthen long-term customer relationships.
