Unlock the CX Advantage: Your Guide to E-commerce KPIs
How do you know if you're getting the most value from your customer experience management strategies?
This eBook breaks down the most important customer experience KPIs for e-commerce businesses, explaining how metrics like NPS, CSAT, CAC, retention, conversion rate, and lifetime value help optimize the customer journey and drive sustainable online growth.
Download to learn about:
Which customer experience KPIs matter most in e-commerce and how they impact loyalty, retention, conversions, and long-term profitability.
How to use NPS and CSAT feedback to uncover friction across website navigation, checkout, support, and post-purchase experiences.
How CAC, conversion rate, and lifetime value metrics work together to optimize acquisition strategies and maximize the value of every customer.
