The CX Launch Kit: Your Guide to Building a Winning CX Strategy
How do you know if you're getting the most value from your customer experience management strategies?
This CX Launch Kit provides a step-by-step guide to building and launching a successful customer experience strategy, covering goal alignment, journey mapping, customer feedback, employee enablement, and continuous improvement to drive loyalty, satisfaction, and long-term growth.
Download to learn about:
How to design and launch a winning CX strategy by aligning business goals, customer journeys, KPIs, and cross-functional teams.
How to listen to customers effectively and act on feedback using VoC programs, KPIs, and closed-loop improvement processes.
How to empower employees and evolve CX over time with training, autonomy, and continuous measurement across every customer touchpoint.
