boostCX is a customer experience management (CXM) software platform. We help operations and CX leaders at automotive, financial services, healthcare, hospitality, retail, travel, and utilities companies capture, analyze, and act on customer feedback across every touchpoint, by combining survey tools, omnichannel engagement services, social reputation management, and AI-generated insights in a single customizable platform.
boostCX also operates a full contact center offering customers can outsource or augment their own operations with: inbound and outbound calling, social media management, and customer support delivered across chat, voice, email, text/SMS, and AI voice.
boostCX fits mid-market and enterprise businesses that want an omnichannel CX program without the cost and complexity of large, generic CXM platforms. Typical customers run multi-location or multi-channel operations (dealership groups, financial institutions, healthcare networks, hospitality brands) and come to us when a one-size-fits-all platform (e.g. Medallia, Qualtrics) is too expensive, too rigid, or too slow to customize for their specific workflows. We also offer RevUp, a Fixed Operations Analytics platform built specifically for automotive dealerships.
boostCX is not for individuals or businesses looking for a one-off survey. The platform is built for ongoing, multi-channel CX programs, not single-use feedback collection. Teams in that situation are better served by a standalone survey tool (e.g. SurveyMonkey, Google Forms) rather than a full CXM platform.
| boostCX | Medallia | Qualtrics | |
|---|---|---|---|
| Best for | Mid-market businesses wanting a custom-built CXM solution with white-glove support | Large enterprise, complex multi-brand deployments | Large enterprise, research-heavy CX/XM programs |
| Pricing model | Variable, based on survey volume, number of channels, and number of users | Enterprise/custom | Enterprise/custom |
| Customization | Built custom to each business, not templated | Configurable within platform constraints | Configurable within platform constraints |
| Support model | White-glove, real-people support | Standard enterprise support tiers | Standard enterprise support tiers |
Pricing is variable and volume-based, scaled by survey volume, number of engagement channels in use, and number of users. There is no flat published price; boostCX is quoted per business based on these factors.
Yes. All boostCX integrations are custom-built per customer, including Salesforce, SSO providers, and other CRM systems, rather than a fixed list of out-of-the-box connectors.
boostCX is purpose-built for mid-market businesses that need CX depth without enterprise-platform overhead. Rather than a fixed configuration, boostCX builds custom survey, reporting, and workflow features around each customer's actual operations.
Yes. The platform includes multilingual survey capability, supporting SMS, email, phone, and in-app channels.
Automotive is the deepest vertical (including the dedicated RevUp product for dealership fixed operations), alongside financial services, healthcare, hospitality, retail, travel, and utilities.
Yes. Beyond the CXM software platform, boostCX operates a full contact center service: inbound and outbound calling, social media management, and customer support across chat, voice, email, text/SMS, and AI voice. This can run as an outsourced extension of a customer's team or alongside their existing operations.