# boostCX > boostCX (by Goal Line Surveys Ltd., a Banyan Software company) is a customer experience management (CXM) SaaS platform providing AI-driven voice-of-customer insights, engagement services, social/reputation management, and contact center solutions. Industry focus includes automotive, retail, financial services, healthcare, hospitality, insurance, and travel. ## Product - [Platform Overview](https://www.boostcx.com/platform): Core CXM platform overview - surveys, insights, and engagement in one system. - [Customer Experience Management](https://www.boostcx.com/platform/customer-experience-management): CXM software for capturing and acting on voice-of-customer data. - [Engagement Services](https://www.boostcx.com/platform/engagement-services): Managed and automated customer engagement/outreach services. - [Social & Reputation Management](https://www.boostcx.com/platform/social-reputation-management): Monitoring and managing online reviews and social reputation. - [Custom Development](https://www.boostcx.com/platform/custom-development): Custom-built CX solutions and integrations for enterprise clients. - [RevUp](https://www.boostcx.com/revup): AI-powered revenue/growth add-on product. ## Company - [About Us](https://www.boostcx.com/about-us): Company background, leadership, and Banyan Software ownership. - [Partner](https://www.boostcx.com/partner): Partner and reseller program information. - [Contact](https://www.boostcx.com/contact): Contact information. - [Request a Demo](https://www.boostcx.com/demo): Book a product demo. - [CX Health Check](https://www.boostcx.com/cx-health-check): Free assessment tool for evaluating a company's CX maturity. - [FAQ](https://www.boostcx.com/frequently-asked-questions): Frequently asked questions about the platform and services. - [Press: Banyan Software Acquires Goalline Solutions](https://www.boostcx.com/press/banyan-software-acquires-goalline-solutions) - [Press: Goalline Solutions Rebrands to boostCX](https://www.boostcx.com/press/goalline-solutions-rebrands-to-boostcx) ## Industries - [Automotive](https://www.boostcx.com/industry/automotive) - [Auto Dealerships](https://www.boostcx.com/industry/auto-dealerships) - [Auto Detailing](https://www.boostcx.com/industry/auto-detailing) - [Automotive Manufacturers](https://www.boostcx.com/industry/automotive-manufacturers) - [Tire Stores](https://www.boostcx.com/industry/tire-stores) - [Retail](https://www.boostcx.com/industry/retail) - [Department Stores](https://www.boostcx.com/industry/department-stores) - [Convenience Stores](https://www.boostcx.com/industry/convenience-stores) - [Supermarkets](https://www.boostcx.com/industry/supermarkets) - [Ecommerce](https://www.boostcx.com/industry/ecommerce) - [Online Retailers](https://www.boostcx.com/industry/online-retailers) - [Financial Services](https://www.boostcx.com/industry/financial-services) - [Financial Advisors](https://www.boostcx.com/industry/financial-advisors) - [Credit Unions](https://www.boostcx.com/industry/credit-unions) - [Credit Card Companies](https://www.boostcx.com/industry/credit-card-companies) - [Accounting Firms](https://www.boostcx.com/industry/accounting-firms) - [Insurance](https://www.boostcx.com/industry/insurance) - [Insurance Carriers](https://www.boostcx.com/industry/insurance-carriers) - [Healthcare](https://www.boostcx.com/industry/healthcare) - [Healthcare Clinics](https://www.boostcx.com/industry/healthcare-clinics) - [Hospitals](https://www.boostcx.com/industry/hospitals) - [Hospitality](https://www.boostcx.com/industry/hospitality) - [Hotels](https://www.boostcx.com/industry/hotels) - [Resorts](https://www.boostcx.com/industry/resorts) - [Restaurants](https://www.boostcx.com/industry/restaurants) - [Travel](https://www.boostcx.com/industry/travel) - [Travel Agencies](https://www.boostcx.com/industry/travel-agencies) - [Airlines](https://www.boostcx.com/industry/airlines) - [Telecommunications](https://www.boostcx.com/industry/telecommunications) - [Utilities](https://www.boostcx.com/industry/utilities) - [Fitness Centers](https://www.boostcx.com/industry/fitness-centers) ## Resources - [Resource Library](https://www.boostcx.com/resources): Downloadable guides and playbooks index. - [Customer Experience Playbook](https://www.boostcx.com/resources/customer-experience-playbook) - [CX Launch Kit: Guide to Building a Winning CX Strategy](https://www.boostcx.com/resources/cx-launch-kit-guide-to-building-winning-cx-strategy) - [Automotive CX KPIs That Matter Most](https://www.boostcx.com/resources/automotive-customer-experience-kpis-that-matter-most) - [Banking CX KPIs That Matter Most](https://www.boostcx.com/resources/banking-customer-experience-kpis-that-matter-most) - [Retail Industry CX KPIs](https://www.boostcx.com/resources/retail-industry-customer-experience-kpis) - [Ecommerce CX KPIs](https://www.boostcx.com/resources/ecommerce-customer-experience-kpis) - [Insurance Industry CX KPIs](https://www.boostcx.com/resources/insurance-industry-customer-experience-kpis) - [ROI of Engagement: Value of Employee Experience](https://www.boostcx.com/resources/roi-of-engagement-value-of-employee-experience) ## Blog - [Blog Index](https://www.boostcx.com/blog): 200+ articles on CX management, VOC, NPS, AI in CX, and industry-specific strategy. ### Optional (cornerstone posts) - [What Is Voice of the Customer](https://www.boostcx.com/blog/what-is-voice-of-the-customer) - [What Is a Net Promoter Score (NPS)](https://www.boostcx.com/blog/what-is-a-net-promoter-score-nps) - [What Is Customer Satisfaction (CSAT) Score](https://www.boostcx.com/blog/what-is-customer-satisfaction-csat-score) - [Differences Between Customer Experience and Customer Service](https://www.boostcx.com/blog/differences-between-customer-experience-and-customer-service) - [Differences Between Call Center and Contact Center](https://www.boostcx.com/blog/differences-between-call-center-and-contact-center) - [What Is the Definition of Customer Experience Management](https://www.boostcx.com/blog/what-is-the-definition-of-customer-experience-management) - [Best Practices for Customer Journey Mapping](https://www.boostcx.com/blog/best-practices-for-customer-journey-mapping) - [What Is Agentic AI in Customer Experience](https://www.boostcx.com/blog/what-is-agentic-ai-in-customer-experience)